Behavioural Safety
1.0 Introduction
From pen pushers to puddle pushers the work of a British Waterways employee has been punctuated by risk assessments, method statements, acronyms, mnemonics, and training courses et al. Increasingly over the years there has been enough bits of paper entitled ‘Thou shalt’ and ‘Thou shalt not’ to give Moses heartburn. But there again a media tycoon once lamented that half the money he spent on advertising was wasted. He just wished he knew which half. But from fatality to mild irritation, nobody can deny the decreasing number of accidents. But it’s not all just due to a large portion of rain forest that’s been regurgitated and scribbled on. It’s much, much more subtle than that. It has required a change in thinking at both macro and micro levels.
My fellow attendees of a course entitled ‘Behavioural Safety’ have agreed that what we learned, and how overnight our working approach shifted, is every bit as important as anything that could ever be written objectively about Health and Safety.
2.0 Behavioural Safety.
Let’s face it, health and safety has been put at the very top of everybody’s agenda using threats and morbid stories. It takes an unusual character to arrive home like an exuberant fly half just because they’re still breathing or not about to do a bit of porridge. And most importantly, whether we like it or not, we’re all responsible for ourselves and our fellows, whether work colleagues or customers. But how does a green employee tell a wrinkly coffin dodging crane driver that he’s operating in an unsafe way? How does a main board director, who generally only ever smells fresh paint (Sir Bernard’s words, not mine!), stop somebody doing a bit of Chinese grinding (i.e no goggles)? There isn’t time to write anything down, dob someone in or grass somebody up. There are, however, years and years to say “If only I’d said the right thing, and in the right sort of way, they might still have had a finger/eye/ spleen/job/life….”.
2.1 What is it?
Someone, somewhere, sees something that they think is dangerous. In this example, they are not empowered with rank, relevant knowledge, or experience, whereby if they were, they could cease the operation immediately (shotguns have been largely discouraged because of a general fear of paper work and a natural awareness of the ability to sometimes miss the point).
But what everyone has is the ability to communicate effectively. They might not know it, but they have. Maybe this skill is mostly unused and rusty. It can range from theatrical verbosity to Rooneyesque txt mssg spk. But everybody has it.
This is behavioural safety. The ability to apply effective communication, using tact and imagery, to stop a potential accident.
The HSE say that 95% of accidents are caused by a lack of behavioural Safety.
2.2 What it’s not!
The attempt to introduce Behavioural Safety by British Waterway as a concept to the work force was an inspired idea. But once the go kart has been built, pulled to the top of the hill and loaded with kids, it then has to be let go. A manager cannot apply behavioural safety without first divesting themselves of all pips, badges, gold braid and authority. This would be missing the point entirely. A manager has other well tested means for accident prevention. But how many times has an employee left the scene of a potential drowning, knowing full well, that while the sound of his departing van fades, the kids will be straight back in the lock. But if another kid came along and told a story about how his friend drowned, the panic, the bulging oxygen starved eyes, the screaming, the devastated family, then there’s a chance, with all honour intact, the other kids just might get bored and find something else to do.
3.0 The course
Within a cash rich organisation, every employee from top to bottom, should attend a course on the subject. This, we know, isn’t going to happen. It’s also a bit like learning how to handle a loaded motor and butty or a spoke shave. Five minutes to learn, but a lifetime to master. Roughly speaking the course was split into three separate areas..
3.1 Idiots guide to psychology
The instructor (call me Dave) established his credentials. He was an ex para with a bloodied knife, degree in psychology and great sense of humour. He had our full attention. He discussed body language. By the end of this section the girls were sitting demurely as only a pot of honey can, the chaps were sitting as confident as Arnie and gene pools to the wind, and everybody was secretly recording how to come across as a model citizen at the next police interview.
He touched on Transaction Analysis, the study of how conversations can be dissected by observing three states of interactivity. Parent, adult and child.
We discussed, a lot. Fear of embarrassment, pride, inarticulacy, brain to mouth coordination etc.
And then came the whammy. How would we, the green employee, tell the wrinkly coffin dodging crane driver that he was operating like a bit of a pillock? He, to counter of course, would inform us that he’d been a Professor of Pillockology for thirty four years and inquired as to whether our parents were a) as inquisitive and b) indeed, married.
Oh dear
3.2 Scary videos and stories
Dave didn’t muck about. We got both barrels of yuck and gore. If we’d had the temerity to fall asleep, we’d of had nightmares. But there was a different moral to these stories. Yes, written procedures had been put in place, but they lay neatly stacked, largely read but undigested in the metaphorical cab of a waterways van.
The point was, in each case, there was a fellow employee who could of prevented the accident if only they’d been introduced to the concept of behavioural safety.
Gulp
3.3 Role play
“Here’s the scenario, now over to you” Oh thanks, Dave. It’s alright for you, you charming knife wielding academic who can charismatically run up and down Everest before settling down to a breakfast of six inch nails on unsalted buttered plate washers, confident in the knowledge that, by the end of the day, half the Glaswegian Constabulary would be confessing to a murder that never happened, and the other half thirsting to perform in Swan Lake.
Needless to say, Andrew Lloyd Webber would have paid us to keep the day job.
Cringe
4.0 Application – The easy bit
So, how can British Waterways allow behavioural safety to become as natural as breathing to it’s everyday operation? Here’s the gobsmackingly simple truth about it. Once one understands what it is, they’re well on the way to being able to practice it.
“I knew that”, we all said by the end of the course. Yes, but so did the lemming say that to the parachute salesman.
4.1 The difficult bit
We’re all different, and communicate in different ways. There are also myriad combinations of any given circumstance.
The task, however, is identical.
To stop, using a conversation, a potential accident, but also to change somebody’s thinking so they modify their ways for the future occasions when you’re not there.
Some of the elements that can inhibit the facilitator can be as follows:
Fear or looking like an idiot
Fear of confrontation
Fear of looking like a goody two shoes
Fear of appearing to not behave like a team member
Fear of a clumsy approach or entrée to the subject
These very real fears cannot be ‘trained’ out of somebody on a course. They can ,however, be taught to mull over or discuss scenarios (whether fabricated or historic) and imagine how they would deal with it.
5.0 Conclusion
What is ‘behavioural safety’ again?
To stop, using a conversation, a potential accident, but also to change somebody’s thinking so they modify their ways for the future occasions when you’re not there.
It’s worth reiterating. 95% of accidents are caused by a lack of good safe behavioural practice.
Trevor The Lockeeper